Policies

Reservations:

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. Details of our cancelation policy are provided below.

Check in:

We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.

Cancellation Policies and Fees:

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice may be subject to a cancelation fee of up to $15. Clients who miss their appointments without giving any prior notification may be charged up to $50 per occurrence depending on the service and time allotment. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.

1st time no-show: It’s on us!  No Worries… We all get busy and forget.

2nd time no-show: 50% fee due.  We hate that you missed your appointment… As a favor, we will only charge you half.

3rd time no-show: 100% fee due.  We miss you! But our employees have been waiting…

When you schedule your appointment with us, you are agreeing to these policies.

Prices and Services:

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur.

Gift Certificate Policy:

Gift Certificates are available in any amount and may be purchased at the spa. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

Personal Belongings:

Please leave all jewelry and valuable items at home. Jeunesse Medical Spa is not responsible for lost or misplaced items.

Spa Promotions:

Spa specials cannot be used in combination with any other offer, promotions or third part gift certificates.

Return Policy:

We are unable to process any returns or reimburse any payment transaction on any spa treatments that are purchased. We will, however, exchange them for other products, treatments, or a spa credit of equal value.

It is our mission to provide you with the highest quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately, we cannot provide refunds for returned products. Instead, a spa credit will be provided for any unopened products to be used on any other products or spa services available.